After all, it couldn`t be something of vital importance, just a disagreement for the girls. Scenario #2: You have bad news that you can pass on to your boss or another colleague. You`ve missed a deadline, made a mistake, or otherwise messed up. Having a different opinion from another person`s opinion The second reason we often say the wrong thing is that our first instincts are usually wrong. In fact, it`s often the words we use to lead that get us into so much trouble. “That`s because too often we formulate the problem in a way that we know who is right or who is wrong,” she says. Instead of trying to understand what is really going on in a disagreement, we defend our position. Hill admits it`s normal to be defensive and even blame the other person, but saying “You`re wrong” or “Let me tell you how right I`m right” will only make things worse. “We often build a case to explain why we are right.

Let go and focus on resolving the conflict,” she says. Formally, to express strong disagreements, especially with what people think in authority or with what most people think. Hi Jenny, This is a really concise guide on a massive topic, so I appreciate that. An additional strategy is to use a question to make a statement less direct. Z .B. Instead of saying, “It just doesn`t work,” you say, “Can you imagine difficulties with this solution?” So how do you choose the right words to use in a conflict? Of course, every situation is different and what you say depends on the content of what you`re discussing, your relationship with the other person, and the culture of your organization, but these suggestions can get you started: First of all, there are usually high stakes at stake when emotions are at stake. “Conflicts usually involve negative emotions, and most of us aren`t comfortable with those kinds of feelings,” she says. Our discomfort can make us grope over our words or say things we don`t want to say. In such a situation, you also want to consider the place. “You might be able to have a more open discussion with someone if it`s a one-on-one conversation and not in front of a group,” she says. You can also agree, but with reservations, especially if there is a doubt or feeling that you cannot fully accept something.

Yes I know. Here are a whole bunch of phrases to “remember”. .